Privacy policy
Privacy Policy
Last updated: July 6, 2026
GLO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (the “Services”).
GLO uses the Shopify platform, which enables us to provide you with our Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
We encourage you to read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, processing, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual.
Personal information does not include information that has been collected anonymously or anonymized in a way that it can no longer identify you.
Depending on how you interact with our Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, residential address, billing address, shipping address, phone number, and email address.
- Financial information, such as credit or debit card details, financial account information, payment details, payment confirmations, and other transaction-related information.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, such as the products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Communications with us, including information you provide when requesting customer support or making inquiries.
- Device information, such as information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, relating to how you interact with our Services, including when and how you browse or use our website.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you create an account, visit or use our Services, communicate with us, or provide us with your personal information in any other way.
- Automatically through the Services, including information collected from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.
- From our service providers, when we engage third parties to provide certain technologies or when they collect or process personal information on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving Our Services
We use your personal information to provide our Services and fulfill our contractual obligations. This includes processing payments, managing and shipping your orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, facilitating shipments and returns, allowing you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your previous purchases.
Marketing and Advertising
We may use your personal information to send you promotional and marketing communications by email, text message, or postal mail, and to display advertisements for our products or services on our website and other websites, including advertisements based on products you have purchased, added to your cart, or other activities performed through our Services.
Security and Fraud Prevention
We use your personal information to verify your identity, provide a secure shopping and payment experience, detect, investigate, or prevent fraudulent, illegal, or malicious activities, protect public safety, and maintain the security of our Services.
If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend that you do not share your username, password, or other account access information with anyone.
Communicating With You
We use your personal information to provide customer support, respond to your inquiries, offer efficient service, and maintain our business relationship with you.
Compliance With Legal Obligations
We may also use your personal information to comply with applicable laws, respond to valid legal requests from competent authorities, participate in legal or administrative proceedings, investigate possible violations of our terms or policies, and protect our rights, as well as the rights of our users and third parties.
How We Disclose Your Personal Information
Under certain circumstances, we may share your personal information with third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:
- With Shopify, our service providers, and other third parties that provide services on our behalf, such as information technology management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping services.
- With our business and marketing partners to provide advertising and promotional services. For example, we use Shopify to provide personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for personalized advertising based on your online activity across different merchants and websites.
- When you authorize or request us to share your information with third parties, such as to complete an order shipment or through the use of social media widgets or login integrations.
- With our affiliates or other entities within our corporate group.
- In connection with business transactions, such as mergers, acquisitions, or bankruptcy proceedings, and when necessary to comply with legal obligations, respond to court orders or requests from competent authorities, enforce our Terms and Conditions, or protect our rights, the rights of our users, or third parties.
Relationship With Shopify
Our Services are hosted on Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve them.
Information you provide through our Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, when necessary to provide and improve our Services.
Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, together with information from other merchants and Shopify.
In these cases, Shopify is responsible for processing your personal information related to these features, including handling requests you submit to exercise your rights regarding the use of your personal information for these purposes.
You can learn more about how Shopify uses your personal information and your available rights by reviewing Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal, as applicable.
Third-Party Websites and Links
Our Services may contain links to websites or other online platforms operated by third parties.
If you access websites that are not owned or controlled by GLO, we recommend reviewing their privacy policies, security practices, and other terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of such websites, or for the accuracy, completeness, or reliability of the information contained on them.
Information you share in public or semi-public spaces, including information posted on third-party social media platforms, may be visible to other users of our Services and/or those platforms, without limitation regarding its use by third parties.
The inclusion of third-party website links does not imply that we endorse their content, owners, or operators, unless expressly stated within our Services.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from minors.
If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the contact details provided at the end of this Privacy Policy to request its deletion.
As of the effective date of this Privacy Policy, we are not aware of sharing or selling, as defined by applicable law, the personal information of individuals under 16 years of age.
Security and Retention of Information
Although we implement security measures designed to protect your personal information, no security system is completely infallible. Therefore, we cannot guarantee absolute security of your information.
Additionally, any information you send to us during transmission may not be fully protected. We recommend that you do not use unsecured channels to share confidential or sensitive information.
We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including managing your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements and policies, or for the period required by applicable law.
Your Rights and Choices
Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may refuse a request where permitted by applicable law.
- Right of access. You may request access to the personal information we hold about you.
- Right to deletion. You may request that we delete the personal information we maintain about you.
- Right to correction. You may request that we correct inaccurate or incomplete personal information.
- Right to data portability. In certain circumstances, you may request a copy of your personal information and ask that it be transferred to a third party.
- Communication preferences. We may send you promotional communications by email. You may unsubscribe from these communications at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional communications, we may still send you messages related to your account, orders, or other communications necessary to provide our Services.
If you reside in the United Kingdom or the European Economic Area (EEA), and as required by applicable law, you may also have the following rights:
- Right to object and restrict processing. You may request that we stop processing your personal information or limit such processing for certain purposes.
- Right to withdraw consent. Where we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
You may exercise any of these rights, where available, through our Services or by contacting us using the contact details provided at the end of this Privacy Policy.
We will not discriminate against you for exercising any of these rights. However, where permitted or required by applicable law, we may request additional information to verify your identity before processing your request.
Where permitted by law, you may appoint an authorized representative to exercise these rights on your behalf. Before accepting a request submitted by an authorized representative, we may require proof of authorization and may verify your identity directly.
We will respond to all requests within the timeframes required by applicable law.
Complaints
If you have any concerns or complaints regarding how we handle your personal information, you may contact us using the contact details provided at the end of this Privacy Policy.
Depending on your location, you may also have the right to challenge our decision or submit a complaint to the relevant data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed in countries other than the country where you reside.
When we transfer personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms required under applicable law, such as the Standard Contractual Clauses approved by the European Commission or other equivalent mechanisms accepted by relevant authorities, unless the transfer is made to a country recognized as providing an adequate level of data protection under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, regulatory obligations, or operational procedures.
When changes are made, we will publish the updated version on this website, update the “Last updated” date, and comply with any notification requirements required by applicable law.
Contact
If you have questions about our privacy practices, this Privacy Policy, or wish to exercise any of the rights described above, you may contact us through:
Email:
glodrink@glodrink.store
Address:
GLO
Paseo de los Tamarindos 200
05120 Ciudad de México, CDMX
Mexico